Yes, of course. Returns and exchanges can be requested within 14 days of delivery, as long as the item is unused, undamaged, and returned in its original packaging with all accessories and original tags attached.

If you’ve received a faulty or incorrect item, we’ll take care of the return postage and arrange a replacement or refund. For change-of-mind returns, return shipping costs apply.

Refer to our RETURN & REFUND POLICY

Getting started is easy. You can request a return or exchange within 14 days of delivery in either of the following ways:

– Submit your request through our Returns & Exchanges Portal and follow the on-screen steps

– Email us at hello@nappetshop.com with your order details and clear photos or videos of the item

Once we’ve reviewed your request, we’ll guide you through the next steps based on your location. Refunds are processed within 5–7 business days after the item has been received and inspected, and replacement items are dispatched shortly after inspection.

Refer to our RETURN & REFUND POLICY

If the size or style isn’t quite right, we’re happy to help with an exchange within 14 days of delivery, subject to availability.

For pet clothing items, exchanges are only accepted if the item is unused, unworn, and returned with the original tags attached. For hygiene reasons, clothing items cannot be returned or exchanged once tried on.

If you feel the sizing guidance differs significantly from the actual measurements of the item you received, please get in touch — we’re always happy to take a closer look and advise on the next steps.

Refer to our RETURN & REFUND POLICY

All items are carefully checked before leaving our warehouse. However, if your parcel arrives damaged, please get in touch with us at hello@nappetshop.com as soon as possible.

Kindly include clear photos or videos of the damaged item and packaging, so we can better understand the situation and assist you with the next steps.

We currently ship to the United Kingdom, United States, Canada, Australia, New Zealand, and Singapore.

Once your order has been dispatched, delivery typically takes between 6–15 business days, depending on your location and local courier services. You’ll receive a shipping confirmation email with tracking details as soon as your parcel is on its way.

Refer to our SHIPPING POLICY

Yes – we offer free international shipping based on your location (after discounts, excluding any customs fees or taxes):

Singapore: Orders over $99 USD

Australia: Orders over $149 USD

United Kingdom: Orders over $179 USD

Canada & New Zealand: Orders over $199 USD

United States: Orders over $249 USD

For orders below the relevant threshold, shipping fees are calculated at checkout based on your destination and parcel weight.

Refer to our SHIPPING POLICY

All applicable customs duties, VAT, and import taxes are calculated and included at the time of checkout, meaning there should be no surprise charges upon arrival.

These charges are non-refundable once paid. If there are any updates to local regulations, we’ll always do our best to share relevant information on our website in advance.

Refer to our SHIPPING POLICY

We know waiting can be difficult, especially when you’re looking forward to your order. While delivery typically takes 6–15 business days after dispatch, occasional delays can happen due to customs processing, local courier backlogs, or peak periods.

If your order has exceeded the estimated delivery timeframe or you’re unsure about its progress, feel free to reach out to us at hello@nappetshop.com. We’re always happy to check in and assist.

This can be frustrating — and it does happen sometimes. Occasionally, courier services may mark a parcel as delivered a little earlier than it actually arrives.

We recommend waiting an additional 1–2 business days and checking with neighbours or your building’s reception, just in case.

If your parcel still hasn’t turned up, please contact us at hello@nappetshop.com and we’ll be happy to help look into it with the courier.

We take great care in selecting products that reflect originality, thoughtful design, and a strong sense of craftsmanship. We prioritise long-term collaborations with independent brands and creators who share our commitment to quality and meaningful design.

We respect intellectual property and original creative work. We do not tolerate counterfeiting or imitation of any kind.

If you believe that any content or product infringes upon your rights, please contact us at hello@nappetshop.com — we will investigate promptly and handle the matter with the seriousness it deserves.

Our pricing is determined through a careful consideration of operational costs, product quality, and long-term service sustainability.

All prices are listed and charged in US Dollars (USD). We strive to offer fair value while ensuring high standards across sourcing, shipping, and customer support.

We are always on the lookout for well-crafted and characterful new products. Seasonal promotions or curated discounts may be offered from time to time — be sure to subscribe or follow us to stay updated.